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Job Posting: Director of Operations at St. Mark's Lutheran in San Francisco, CA

Director of Operations

St. Mark's Lutheran Church, San Francisco, CA

Reports to: Lead Pastor

Supervises: Administrative Assistant, Events Administrator, Facilities Manager, Bookkeeper, Security

Status: Full Time

FLSA: Exempt

The Director of Operations is responsible for managing all operational aspects of St. Mark’s Lutheran Church. This role performs or oversees the key business functions of the church including personnel, financial, and administrative operations of the church.

Annual salary is $75–85,000 depending on experience.

Essential Functions:

  • Supervise and support the work of assigned staff, ensuring staffing continuity and coverage for maintaining business and church operations.

  • Manage the hiring process, including posting job announcements, receiving applications, and participating in the interview process.

  • Administer Human Resource policies and procedures as well as the benefits contracts, with support of the HR committee and lead Pastor.

  • Manage internal financial processes and maintain financial records, including accounts payable and receivable, payroll, donor management and banking.

  • Provide oversight for the annual budget in conjunction with the Head of Staff, Council President and Treasurer.

  • Oversee preparation and logistics for the annual audit/process review with outsourced accounting firm.

  • Manage and review regular reporting, including monthly council reports and financial statements, donor reports, special funds reporting. Manage and prepare monthly expense reports and reimbursement expense reports.

  • Oversees property maintenance, supervising the work of the Facilities Manager

  • Establish, vet, and monitor St. Mark’s administrative policies, procedures and systems

  • Coordinate and provide administrative support for clergy, committees, and task forces of St. Mark’s

Other Responsibilities:

  • Participate in various meetings, including office staff meetings, church council meetings, annual congregation meeting and other committee meetings, as assigned.

Minimum Qualifications:

  • College degree or equivalent experience

  • Minimum of five years office experience

  • Previous supervisory experience

Physical Requirements:

  • Able to speak in a public forum

  • Able to work sitting or standing for moderate periods of time

  • Ability to occasionally lift up to 25 pounds

Core Competencies:

  • Managing Vision and Purpose: Articulates and supports the vision and mission of St. Mark’s Lutheran Church; talks beyond the here and now to a larger sense of purpose. Helps others to own the vision.

  • Interpersonal Skills: Demonstrates the ability to lead others. Relates well to all kinds of people, inside and outside of the congregation; builds effective and constructive relationships; uses diplomacy and tact; regarded as team player.

  • Organizing: Can gather and organize resources and people to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.

  • Trust and Integrity: Is widely trusted; seen as truthful and keeps confidences. Adheres to an appropriate and effective set of core values. Values and willing to implement the values, missions and goals of the church.

  • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions probes all fruitful sources for answer; can see hidden problems; is excellent at analysis.

  • Conflict Management: Deals with problems quickly and directly; steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; settles disputes collaboratively and equitably; finds common ground and get cooperation.

  • Process Management: Good at figuring out the processes necessary to get things done. Understands how to separate and combine tasks into efficient work flow.

  • Planning: Accurately assesses the length and difficulty of a project; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

TO APPLY: Please submit your resume and cover letter via email to

Important Notices:

  • This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

  • "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

  • We are an Equal Opportunity Employer: M/F/Vet/Disabled

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